Last updated: 30-01-2026
At Burnlab.in, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
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Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever is earlier.
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Once the order has been shipped, cancellation is not possible.
To request a cancellation, please contact us immediately at support@burnlab.in with your order ID.
2. Refund Eligibility
Refunds are applicable only under the following conditions:
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You received a damaged or defective product
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You received a wrong product
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The product was lost in transit
To be eligible for a refund:
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The issue must be reported within 48 hours of delivery
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Product must be unused, unwashed, and in original packaging
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Clear photos or videos of the issue must be shared for verification
3. Non-Refundable Items
Refunds will not be provided in the following cases:
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Change of mind after delivery
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Incorrect size selection by the customer
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Minor color variations due to lighting or screen differences
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Products damaged due to misuse, improper handling, or wear and tear
4. Replacement Policy
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Eligible cases will be offered a replacement first, subject to product availability.
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If replacement is not available, a refund will be processed.
5. Refund Process
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Once approved, refunds will be processed within 5–7 business days
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Refunds will be credited to the original payment method
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Shipping charges (if any) are non-refundable, unless the error is from our side
6. Cash on Delivery (COD) Orders
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For COD orders, refunds (if approved) will be processed via bank transfer or UPI
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Customer must share valid bank/UPI details for processing
7. Contact Us
For cancellations, refunds, or support, contact us at:
Email: support@burnlab.in
Website: https://burnlab.in
